Terms and Conditions
Course Booking
The course booked is for the date and time agreed upon during initial booking and confirmed in writing by Bristol and Bath Intensive Courses (“the Company”). You may cancel within 14 working days from the date of this confirmation by emailing the administration team at admin@bristolandbathintensivecourses.com. This notice must be received before the course start date. Emails are only deemed received during office hours (Monday to Friday, 8am to 4pm).
If you book a course scheduled to commence within 14 working days, we require your express agreement to begin the service immediately. By doing so, you acknowledge that your 14-day statutory cancellation right will no longer apply once the course has started.
1A. Course Changes and Cancellations After Cooling-Off Period
After the 14 working day statutory cooling-off period, no refunds are available unless you provide at least 20 working days’ notice before the course start date. If 20 working days’ notice is given, a cancellation fee equal to the deposit amount paid at booking will apply to cover administrative work and course preparation already undertaken.
Cancellations with less than 20 working days’ notice result in full loss of the course fee.
1B. Change Requests
If you request a change of course date after the cooling-off period and the Company cannot accommodate the change (e.g., due to instructor availability), the original booking remains in place. If you then choose not to attend, this will be treated as a cancellation without sufficient notice, and the full course fee will be retained.
1C. Amendments by the Company
In rare cases, the Company may need to amend a confirmed course date due to operational reasons such as instructor illness, vehicle issues, scheduling conflicts, or instructor availability. We will notify you as soon as possible and offer an alternative date. Where no suitable alternative can be arranged, any refund or credit offered will be at the Company’s discretion. We are not liable for associated costs or losses arising from a date change.
Delivery
A 5-day course is delivered over five consecutive days. A 7-day course is initially delivered over five days, with the remaining two days held back until a later date as confirmed by the booking team. Other courses will run over consecutive days as advised. Each day consists of 4 hours of one-to-one in-car training, totalling 20 hours for a 5-day course, unless otherwise specified.
Flexible Scheduling and Course Delivery
Courses are typically structured as 20 hours over 5 days (or 28 hours over 7 days), usually with around 4 hours per day. However, to accommodate instructor availability and pupil needs, lesson times may be:
Split unevenly across days (e.g., 2 hours one day, 6 hours another),
Scheduled non-consecutively over a longer period, or
Adjusted to fit operational requirements.
You and your instructor will agree on the final schedule directly. This flexible approach allows the best match between your availability and the instructor’s diary while ensuring the total agreed hours are delivered.
Please note:
The total agreed hours form the basis of your course commitment.
No refunds or credits will be given for missed or shortened sessions.
Changes to the agreed schedule must be mutually agreed between you and the instructor.
Training typically starts and finishes at a convenient location, such as your home address.
If you finish the course early, arrive late, or miss any days, no refund or additional hours will be provided.
We may substitute a DVSA Driving Instructor or training vehicle if necessary.
You must hold a valid provisional licence and be able to read a number plate at 20.5 metres.
The Company is only liable in cases of negligence regarding vehicle safety and maintenance.
2A. Instructor Schedule Adjustments
Start and end times may vary slightly depending on instructor schedules. Instructors may adjust the daily structure (e.g., splitting sessions or slightly extending/shortening certain days) to best fit their diaries while still delivering the agreed total training hours. These adjustments do not affect the course value or duration and are not grounds for refund or rescheduling.
Training
Practical training is delivered by DVSA Driving Instructors, following official government guidelines.
Courses are designed to cover all topics in the DVSA syllabus and help the pupil reach test standard. However, passing is not guaranteed and depends on the pupil’s ability.
The required standard is Level 5 (independent) according to the DVSA Driver’s Record.
Further lessons or private practice may be necessary if the pupil does not reach test standard. The Company is not responsible for any additional lessons arranged privately between pupil and instructor.
Theory Test
We can provide an official Theory Test booking if requested. You must bring your UK Provisional Driving Licence photo card when attending.
Driving Test
A driving test is not included unless specifically stated.
We can assist with booking a driving test after you obtain a valid theory test pass.
DVSA Test Centres do not provide a car for the test. Candidates may arrange to use the school car (subject to instructor availability).
If a DVSA test is cancelled with less than three working days’ notice, car use for your rearranged test may be affected.
We reserve the right to refuse the use of the school vehicle if it poses a safety risk. We will notify you in advance where possible.
Test Booking and Refund Policy
If we are unable to secure a suitable practical driving test date for you within a reasonable timeframe, and you have pre-paid for the test booking fee, we will issue a full refund of that fee.
Whether or not you have been charged for the test, we will advise you on the best alternative options to arrange your own test booking. This may include the use of approved third-party test booking services.
While we try to avoid this scenario, we recognise that sometimes arranging your own test can provide quicker access to available test slots.
Cancellation Fee Policy
If a cancellation is permitted (in line with our Terms), a cancellation fee equal to the deposit amount paid at booking will apply to cover administrative work and course preparation already undertaken.
In genuine emergencies, we may reduce or waive this fee, or apply it as credit towards future services, at our discretion.
Free Theory Retraining
Free online theory retraining is available through our theory test app. Resources are provided for unlimited use until you pass your theory test.
Force Majeure
We offer driver and theory training services but do not control DVSA test availability, test centre closures, or other external events.
Such issues are outside of our control, and we cannot accept responsibility or offer refunds in these circumstances.
Mentoring Retest Programme
If a pupil fails the driving test, they may enrol in our free mentoring programme by submitting their DL25 form within 7 days.
We provide targeted help focusing on the serious/dangerous faults identified.
This support continues until you are ready to reapply, or until your instructor is satisfied with your progress.
Attendance of the full original course is required for eligibility.
Offers
Occasionally we may run special offers. Full terms and conditions of these offers will be published on our website.
Data Protection
We use the DVSA Business Booking Service to book tests. Our GDPR policy is available at https://www.bristolandbathintensivecourses.com/privacy-policy/.
Instructor Relationship and Complaints Policy
Instructor Independence
Bristol and Bath Intensive Courses operates as an administrative booking agent on behalf of independently contracted DVSA-approved instructors. The instructors are not employed by us, nor do we directly supervise or manage their lesson delivery.
By booking with us, you acknowledge that your driving tuition will be delivered by an independent instructor, and that our role is limited to:
Facilitating your booking.
Coordinating lesson introductions.
Assisting with driving test applications.
Supporting general enquiries and logistics.
Lesson Structure and Timings
All courses are typically delivered over 5 days (20 hours) or 7 days (28 hours), depending on the option selected. These hours are usually spread across 4 hours per day; however, the actual scheduling (including start times, lesson lengths, and break patterns) is determined by the individual instructor based on their availability and operational needs. Flexibility from pupils is required.
Once you are allocated to an instructor, that instructor is paid on your behalf and responsible for the tuition service. If you have a preferred test date, or plan to book your own test, we recommend confirming your instructor’s availability in advance, as we cannot guarantee car or instructor availability unless we arrange the booking ourselves.
Complaints Procedure
We want every customer to have a positive experience. If you are unhappy with your training, we encourage you to speak directly with your instructor first, as they are the service provider and best placed to resolve issues.
If you are unable to resolve the issue directly, please contact our admin team. While we cannot intervene in tuition delivery, we are happy to help mediate or raise concerns on your behalf where appropriate.
Please note that Bristol and Bath Intensive Courses is not responsible for decisions made by the instructor regarding lesson structure, pass readiness, or vehicle availability unless confirmed by us in writing.
Test Booking & Car Use
Driving tests are booked once you are deemed ready by both the instructor and our training team. If a test fee was pre-paid but you are not test-ready, the fee will be refunded. Car use for tests is subject to availability and may require a substitute vehicle if necessary. Instructor time on the day must be paid for separately, though use of the car for your first test attempt is complimentary.
Liability Disclaimer
Bristol and Bath Intensive Courses does not accept liability for any personal loss, injury, or damage arising from the tuition provided by your instructor, except where negligence is proven in our administrative handling. All instructors hold appropriate insurance and qualifications.
Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
