Privacy Policy

Effective Date: 30th June 2025

1. Introduction

Bristol and Bath Intensive Courses (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, visit our website, or engage with us in any way.

2. Data Controller

Bristol and Bath Intensive Courses is a trading name of a UK-based sole trader.
For privacy reasons, the sole trader’s full name and business address are not publicly displayed but are available on request.
Please contact us at admin@bristolandbathintensivecourses.com for this information.

3. Information We Collect

We collect personal information necessary to provide our driving course services, including:

• Name, date of birth, and contact details (phone, email, address)

• Payment information (processed securely via third-party payment providers)

• Driving licence details and provisional licence information

• Course booking details and preferences

• Communications between you and our team (email, phone calls, chats)

• Website usage data through cookies and analytics (see our Cookie Policy)

4. How We Use Your Information

We use your personal data to:

• Manage course bookings and payments

• Communicate course schedules, updates, and test arrangements

• Comply with legal obligations, including those from DVSA and HMRC

• Respond to your enquiries and complaints

• Improve our services and website experience

• Send you marketing communications if you have consented (you can unsubscribe anytime)

5. Sharing Your Data

We do not sell or rent your personal data. We may share your information with:

• The DVSA and other official bodies for booking driving and theory tests

• Payment processors for handling payments securely

• Our contracted independent driving instructors to deliver your tuition

• IT and service providers who help maintain our systems

• Legal or regulatory authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our third-party providers also follow strict security standards.

7. Data Retention

We retain your personal data only as long as necessary to provide our services and meet legal obligations. After this period, your data will be securely deleted or anonymized.

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data we hold

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal and contractual limits)

• Object to or restrict certain data processing activities

• Request portability of your data

• Withdraw consent at any time for marketing communications

• Complain to the Information Commissioner’s Office (ICO) if you believe we mishandle your data

To exercise your rights, please contact admin@bristolandbathintensivecourses.com.

9. Cookies

Our website uses cookies and similar technologies to improve user experience and analyze traffic. For more information, please see our Cookie Policy [link].

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: admin@bristolandbathintensivecourses.com
Address: Available on request