Free Corrective Conditions
Our Customer Pledge – Free Remedial Support
At Bristol and Bath Intensive Courses, we understand that not everyone passes their test first time. Test-day nerves or a specific driving fault can get in the way — and that’s okay.
We’re committed to helping every pupil become a safe, confident driver. That’s why we offer our Customer Pledge: free remedial support to help you address the areas that led to an unsuccessful theory or practical test result.
How It Works
Theory Test Retraining
If you don’t pass your theory test, we’ll give you continued access to our online training system at no additional cost. Simply notify our booking team of your test result, and you’ll be re-enrolled in our unlimited theory practice programme until you pass.
Please note: the DVSA theory test fee is not included and must be paid separately.
Practical Test Retraining
If you’re unsuccessful in your practical driving test after completing one of our intensive courses, we offer targeted support to help you address any serious or dangerous faults identified by the DVSA examiner.
To qualify for this support:
Notify us within 7 days of your test result.
Submit a copy of your DL25A (Driving Test Report form).
Rebook your next practical test with the DVSA.
Remedial help may include in-car training or online guidance, depending on what our training team believes will best support your progress.
Please note: this offer does not include DVSA practical test fees or vehicle hire for your next test. Additional lessons may still be required in some cases and are not covered under this pledge.
